I had to shake my head in dismay listening to the esteemed Mapisa- Ngakula tell etv news that people at home affairs wouldn’t be fired for gross incompetence as it wasn’t a nice thing to do; nice to have that level of job security! … really and it’s a sure fire way of motivating the hoards of current hopelessly incompetent employees to take their jobs seriously … right!
I tried recently to get passports for my wife, son and myself. It took close to six months.
I had to re-visit the grubby hole that is the Randburg home-affairs 3 times because their machine apparently couldn’t read my fingerprints – in case you missed it that was 3 times of standing in queues, being accosted by the pushy hoards at the gates wanting to watch my car and sell me photographs and all sorts of other un-identified things and putting up with completely disinterested clerks who on numerous occasions tried to tell me there was problems with the system so that the problem didn’t need to be rectified on their shift.
Eventually it took me phoning the minister’s office to get the cell phone number of a senior official at Randburg (don’t try the landline – it never gets answered) and pester him daily to follow up on my passport for things to happen.
I recall with sadness a very nice Indian gentleman standing in the queue with a vacant expression on his face; he had been waiting for over a year for his passport.
Way to go Ngakula, thanks for the quality customer service … keep on rewarding incompetence and build another government department to be proud of.
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